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- 0.8 hrs
In this free course you will first discover both the principles behind CoThink's very complete RATIOnal problem solving model and the key methodologies that are used in each of the 5 steps:
Following this, you will discover the principles behind CoThink's Event mapping methodolgy, which forms the backbone of the whole RATIO approach. A proprietary methodology developed and constantly improved by CoThink over the last 10 years, it combines the best of several other problem solving methods such as Fault Tree Analysis, Barrier Analysis and the 5 Why approach.
By definition, the occurrence of a complex problem or major incident is almost always a consequence of multiple causes, contributing circumstances and broken barriers. When dealing with such situations, Event Mapping helps to structure all of the available information about the conditions that lead to this Event and develop a very visual and easy to communicate synthesis.
Furthermore, when dealing with major incidents, the strong emphasis placed on the consequences of the problem in the construction of an Event Map ensures that Effects and/or potential Effects requiring mitigating actions are quickly identified and dealt with.
Following this initial overall problem evaluation step, which can include multiple cause-effect chains, the Event Map provides a framework to decide where deeper analysis is required: eg. the identification of an unknown technical cause using the IS-IS NOT Problem Analysis methodology or understanding human errors using Human Factor Analysis.
When these problem evaluation steps are complete, the Event Map is then used to facilitate the generation of possible solutions and for monitoring the progressive implementation of the chosen solutions.
The collaborative creation of this highly structured synthesis helps to focus the stakeholder’s attention on the realities of the problem situation rather than arguing about who is right or wrong. In this manner, it greatly facilitates structured and creative efforts to find real solutions to the real problems.
This means that apart from being a highly effective problem solving tool, it is also a highly effective visual communication tool, both internally and externally with your customers and business partners.
We hope and expect that you will come away from this course with new insights about complex problem solving and the benefits of rational, fact based thinking processes to quickly converge on the most probable root causes of any problem situation. Enjoy!
The CoThink team.
Tous les formateurs chez CoThink ont acquis leur expérience en résolution de problèmes sur le terrain, soit dans l'Industrie: agro-alimentaire, pharma, sidérurgie, chimie, construction mécanique.. soit dans l'Informatique, les Transports, le secteur Énergétique etc.. En outre, nous croyons tous foncièrement dans les bienfaits de processus structurés où les méthodologies servent de langage partagé et où la visualisation facilite grandement le travail collectif.
C'est notre passion de former les gens et de faciliter les groupes de résolution de problème de manière à rendre les lieux de travail plus sûrs, plus performants et plus motivants.